Service Desk - Knowledge Base
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Service Desk - Knowledge Base
MAIN FEATURES
QUICK OVERVIEW
About SGS Digicomply
Our Data
Key Features
GETTING STARTED
My Space
Start using SGS Digicomply
SGS Digicomply for Regulatory Specialists
SGS Digicomply for QA and Food Safety users
MY ACCOUNT AND PROFILE SETTING
License Management
User Profile
Password
Pricing & Plans
Notification Settings
Language Preferences
Security
Account Settings
Other Functions
LABELWISE
FAQ
MAIN FEATURES
Post Management
Search & Data Retrieval
Notifications
Data Feeds
Data management (for data team)
Top Stories
Market Entry Guides
Regulatory Catalogue
Dossiers
BROWSE BY TOPIC
FOOD SUPPLEMENTS
Food Fraud
Food Safety
Restricted Substances
RESOURCE CENTER
Webinars
Blog
Videos
System Status
WHAT'S NEW IN SGS DIGICOMPLY
GET SUPPORT
FAQ
Tickets
MAIN FEATURES
Post Management
How to share a Posts?
How can I share, download or print articles (posts)
Post Annotation, Assignation and Archivation
Types of the post
Which type should I select when creating a new post?
Post Topics
How to edit the post title?
What are the sources for the 'Alerts and Recalls' posts?
When a document must be purchased to be viewed, e.g. a certain Gulf Cooperation Council standard, how is it made available in Digicomply?
How to validate a post?
How to add post to a channel
Can I add a post from an email?
How to comment on a post?
How to create a post?
How to edit a post?
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Search & Data Retrieval
How to use the exact match search feature
What is the Product Category?
How to sort search results by relevancy
What are Topics used for?
How to search within the text of a document (post)
Can I search using other languages than english?
What is the Search menu?
What do the ‘tags’ relate to?
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Notifications
Can I receive an email when new content is made available in my feed?
How to set feed notification time period?
Data Feeds
Is there a way of hiding posts in a feed that you have already read?
Can I share a feed across my team?
If I choose ‘Regulation’ as a post type when creating a feed will this only show new legislation when they are published or will you also receive updates about legislation that is on the way?
How to create a feed to monitor update related to Food Additives?
When creating a feed if you enter one keyword will it also capture other similar keywords in the feed?
How to setup a feed monitoring standards from standards publishers?
Understanding the Market field when setting up a feed
Improve what shows for you on Feeds
How to create or edit a Feed?
Why don't I see the "Edit feed" button?
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Data management (for data team)
Copyright Protected Regulations & their Accessibility in the Database
How to fix broken images in posts?
Top Stories
How does Top Stories works?
Market Entry Guides
How often are the SGS-maintained Guides updated?
If I do not see a particular regulatory guide for a specific country, does that mean you are not monitoring the country?
When a country’s regulation is currently under reform how do we obtain the latest regulatory status on a product, ingredient, etc?
Regulatory Catalogue
How to search Regulatory Articles
Dossiers
How to submit a dossier for the approval?
How to add reactions in dossiers
How can I pin contents to a Dossier?
Can I compare different dossiers versions?
When I am notified of an edit in a dossier, how do I know what the edit was? Is there a way to drill into that?
How does version control works in Dossiers?
How to create a table of contents (TOC) in a Dossier?
Dossiers - To Share or Publish?
How does Digicomply notify a user when new or updated legislation is issued?
How to work with Dossiers?
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