Service Desk - Knowledge Base
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Service Desk - Knowledge Base
MAIN FEATURES
QUICK OVERVIEW
About SGS Digicomply
Our Data
Key Features
GETTING STARTED
My Space
Start using SGS Digicomply
SGS Digicomply for Regulatory Specialists
SGS Digicomply for QA and Food Safety users
My organisation
Onboarding
MY ACCOUNT AND PROFILE SETTING
License Management
User Profile
Password
Pricing & Plans
Notification Settings
Language Preferences
Security
Account Settings
Other Functions
LABELWISE
FAQ
Preparing a job
Validating artwork
Label Review Workflow
Introduction to Labelwise
Best Practices
MAIN FEATURES
Post Management
Search & Data Retrieval
Notifications
Data Feeds
Data management (for data team)
Top Stories
Market Entry Guides
Regulatory Catalogue
Dossiers
Knowledge points
Nutriwise
BROWSE BY TOPIC
FOOD SUPPLEMENTS
Food Fraud
Food Safety
Restricted Substances
Regulatory Compliance
RESOURCE CENTER
Webinars
Blog
Videos
System Status
Practical exercises
WHAT'S NEW IN SGS DIGICOMPLY
Releases
GET SUPPORT
FAQ
Tickets
MAIN FEATURES
How to set up channel roles (for organization managers only)
How can I pin content to a collaborative Dossier?
Post Management
How to share a Post?
Document translation in SGS Digicomply
How can I share, download or print articles (posts)
Post Annotation, Assignation and Archivation
Types of the post
Which type should I select when creating a new post?
How to edit the post title?
What are the sources for the 'Alerts and Recalls' posts?
When a document must be purchased to be viewed, e.g. a certain Gulf Cooperation Council standard, how is it made available in Digicomply?
How to validate a post?
How to add post to a channel
Can I add a post from an email?
Can I find similar or related posts?
How to comment on a post?
How to create a post?
How to edit a post?
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Search & Data Retrieval
What are the Incident Categories?
How to use search by text feature?
What are the Source Categories?
What are the Hazards?
What is the Product Category?
How to sort search results by relevancy
Post Topics, and what is the Topic feature used for?
How to search within the text of a document (post)
Can I search using other languages than english?
What is the Search menu?
What do the ‘tags’ relate to?
How to use regulation filter?
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Notifications
Can I receive an email when new content is made available in my feed?
How to set feed notification time period?
Data Feeds
Is there a way of hiding posts in a feed that you have already read?
Can I share a feed across my team?
How to upcoming changes in Regulations?
How to create a feed to monitor update related to Food Additives?
When creating a feed if you enter one keyword will it also capture other similar keywords in the feed?
How to setup a feed monitoring standards from standards publishers?
Understanding the Market field when setting up a feed
Improve what shows for you on Feeds
How to create or edit a Feed?
Why don't I see the "Edit feed" button?
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Data management (for data team)
Copyright Protected Regulations & their Accessibility in the Database
How to fix broken images in posts?
Top Stories
How does Top Stories works?
Market Entry Guides
How often are the SGS-maintained Guides updated?
If I do not see a particular regulatory guide for a specific country, does that mean you are not monitoring the country?
When a country’s regulation is currently under reform how do we obtain the latest regulatory status on a product, ingredient, etc?
Regulatory Catalogue
What is Regulatory Agenda Module?
What is a Supplements Regulatory Guide (SRG)?
How to search Regulatory Articles
How to Manage my regulatory change management process in SGS DIGICOMPLY?
Dossiers
How to share a dossier?
Notifications about deadlines in comments
How to assign a comment in the dossier with deadline
How to create a dossier
How to delete a dossier?
What are DOSSIERS?
How to submit a dossier for the approval?
How to add reactions in a dossier
How can I pin contents to a Dossier?
Can I compare different dossiers versions?
When I am notified of an edit in a dossier, how do I know what the edit was? Is there a way to drill into that?
How does version control works in a dossier?
How to create a table of contents (TOC) in a Dossier?
Dossiers - To Share or Release?
How does Digicomply notify a user when new or updated legislation is issued?
How to work with a dossier?
How to set up content roles on the dossier
How to export Dossier to PDF
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Knowledge points
What is a Knowledge Point?
Nutriwise
What is a Nutriwise Report
Is Nutriwise included with the SGS Digicomply Subscription?
How is Nutriwise useful for Food supplements assessment?
As a regulatory specialist, how will Nutriwise be beneficial for me?
What does the status ‘’Unknown’’ or ‘’Inconclusive’’ in the report mean?
What does the status ‘’Authorized with conditions" in the report mean?
How are botanicals named in the Nutriwise module?
What do the different ''status'' in a Nutriwise Report mean?
How soon will the Nutriwise Assessment Report be available for review?
How can I access the Supplements Regulatory Guide (SRG) in the Nutriwise Report?
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