Service Desk - Knowledge Base
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Service Desk - Knowledge Base
GET SUPPORT
QUICK OVERVIEW
About SGS Digicomply
Our Data
Key Features
GETTING STARTED
My Space
Start using SGS Digicomply
SGS Digicomply for Regulatory Specialists
SGS Digicomply for QA and Food Safety users
My organisation
Onboarding
MY ACCOUNT AND PROFILE SETTING
License Management
User Profile
Password
Pricing & Plans
Notification Settings
Language Preferences
Security
Account Settings
Other Functions
LABELWISE
FAQ
Preparing a job
Validating artwork
Label Review Workflow
Introduction to Labelwise
Best Practices
MAIN FEATURES
Post Management
Search & Data Retrieval
Notifications
Data Feeds
Data management (for data team)
Top Stories
Market Entry Guides
Regulatory Catalogue
Dossiers
Knowledge points
Nutriwise
BROWSE BY TOPIC
FOOD SUPPLEMENTS
Food Fraud
Food Safety
Restricted Substances
Regulatory Compliance
RESOURCE CENTER
Webinars
Blog
Videos
System Status
Practical exercises
WHAT'S NEW IN SGS DIGICOMPLY
Releases
GET SUPPORT
FAQ
Tickets
GET SUPPORT
FAQ
What kind of dossier can I access with an Advanced or Basic licence?
What are the frequency of updates in the system?
How do I monitor proposed changes to regulations, i.e. those that are being considered but have yet to officially go into effect?
How do I find repealed regulations (no longer in effect) and how do I know when this is the case?
How are system items, such as products, ingredients, or substances structured within broader food categories?
How far back does the data go in the system?
What data about food additives can I find in SGS DIGICOMPLY?
What data about product standards can I find in SGS DIGICOMPLY?
What is the best way to obtain information on packaging related policies & Information?
Can you search the worldwide registration status of a product in the system?
Can you search for an ingredient or product across industries (food, supplements, and cosmetics)?
Can you search for testing methods, e.g. what is a testing method for 1,4-Dioxane?
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Tickets
How can I report an issue or submit a ticket?
What support should I expect?
When should I expect to receive the reply to my ticket?
