When you Forget Your Password

How to deal with the password reset procedure

When you forget your password, you need to follow this procedure:

1) In the log-in page, enter your email and click on Forgot password.

Then you see this:

2) You will receive in your mailbox a new message with "Reset your password":

3) When you create a new password, then you can go and Log-in

When clicking on password reset: if the account exists, an email with the link to reset the password is sent to your inbox. if you do not receive it, there might be the following possible causes:

• the email you are using to log in is not registered in the system, in this case for security reasons, you don't get any message
• the email was sent but your email system blocked it or moved it to the spam folder