In this article, we have the instructions for the Workflow of the Reviewer.
1. See Task Assigned to you
Firstly go into email notification and have it as a 1st starting point.
OR
After a task is created, assignees will receive a notification and an email, so they can quickly navigate. However, SGS Digicomply also provides a page where you can see and filter activities assigned to you.
This page is available under My Space → ACTIVITY → Assigned To Me.
Here you can find all tasks that are assigned to you, you can filter them by status (all, resolved, unresolved) and date (most recent first, upcoming due dates).
From this page, you can also quickly navigate to related labels (by clicking on the label image preview), add replies, and resolve, (…).
- Add Feedback
When entering the Label you have to do the Review for, firstly select the Market for which you are doing the Review for, example below:
Once the market is selected you should have "In Review" Status, which means we can start reviewing the artwork.
Afterwards, we should confirm that we have all the necessary elements in the artwork for the Review, meaning select the bottom right "Eye Icon" to see selectable elements in the artwork, as we can see in the example below:
As you can see now we have all the selectable elements in the artwork visible:
Now that we have all the elements in the artwork visible, we can start reviewing. For the purpose of this document, we will only review the Nutrition Facts Table and Ingredients List.
By clicking the position in the Artwork we opened the "dialog" for Validation Feedback, which is how we provide our Validation as in "Approved", "Approved - See Comment", "N/A" or "Changes Required".
Let's approve the Nutrition Table, and for that, we need to write down our reasoning, or just mention that is approved,
Don't forget to confirm that we are providing the validation to the right element and Market for which we are reviewing.
Tip: Have in mind that, for an element to be approved it's optional to write reasoning, on the other hand, if we validate an element as "Changes Required" we are mandatory to write the reasoning behind our decision.
If everything is correct, we just click "Approve". By doing that, not only did the highlighted position in the Artwork change to green but also in the side panel we changed to the "validation Feedback" Section, where we can see that our Validation was posted.
Let's now Review the Ingredients List! For this one, we will validate it as "Changes Required".
Once again, by clicking the position in the Artwork we opened the "dialog" for Validation Feedback, but in this case, we will validate for "Changes Required", which means we will have to provide reasoning for our decision.
Don't forget to confirm that we are providing the validation to the right element and Market for which we are reviewing and have in mind that if we validate an element as "Changes Required" we are mandatory to write the reasoning behind our decision.
If everything is correct, we just click "Changes Required". By doing that, not only did the highlighted position in the Artwork change to red but also in the side panel we changed to the "validation Feedback" Section, where we can see that our Validation was posted.
We have also an option to provide "Validation Feedback" in the side panel, but there is a difference, by doing it this way we will be providing what it's called "Generic Feedback", which means we are providing Feedback that is not "connected" to any of the positions or elements in the artwork >>> This can be applicable if you would like to comment on elements that are not present on the label, for example to assess the "Alcoholic Strengh" with N/A for this product.
In addition to the correction, for "Changes required" an explanation and legal reference must be indicated >>> use of requirements catalogue.
This is how it will look in the report/Dossier the comments and references attached and why it is so important to add an explanation and a legal reference in addition to just have written the changes required.
In the following report/Dossier example we can see that it was “Approved - See comment” and within that comment is the explanation and the Legal reference of why it was “Approved but with condition to see comment”.
Resolve the Task assigned to you and let your teams know you’ve finalized.
- Go to the Label you’re working on;
- Go to Comments & Tasks, on the right sidebar of the screen;
- See where is the Task you were Assigned to and that you have finished already, hover over the “assign to me” orange tag, and it will show the “Resolve Task” green tag button, click it and the Task should be marked as resolved;
The Label Owner will then receive an email notification that the job is done. - If you want to re-open a task, simply go to the filters and pre the “Show by: (…)”, select the option “Only Resolved”;
- Go to the specific task that you want to Re-open and press the green tag “Resolved” once more to Re-open it;
